How do I place an order?

Simply select your preferred jewelry piece, add it to your cart, and proceed to checkout. Once your order is confirmed, our team begins preparing your piece with the care and attention it deserves.

Will I receive an order confirmation?

Yes. After completing your purchase, you will receive an order confirmation email with the details of your order and payment.

Can I request assistance before placing my order?

Absolutely. If you need help choosing a piece or have questions before purchasing, you may contact us and we will be pleased to guide you personally.

Can I cancel or modify my order after it is placed?

If your order has not yet been processed or shipped, we may be able to assist with changes or cancellation. We recommend contacting us as soon as possible after placing your order.

How long does delivery take?

Each Emeralva piece is carefully prepared and inspected before shipment. Orders are typically delivered within 1 to 4 weeks, depending on your location and customization requirements.

Do you offer international shipping?

Yes, we offer secure international shipping. Every order is carefully packaged and shipped with trusted carriers to ensure safe and timely delivery worldwide.

Is my order insured during shipping?

Absolutely. All Emeralva orders are fully insured during transit, giving you complete peace of mind until your jewelry reaches you safely.

Do all Emeralva emeralds come with a certificate?

Yes. Every emerald jewelry piece includes a gemological certificate, confirming its authenticity and quality.

What does the certificate guarantee?

The certificate verifies key characteristics of the emerald, including origin, natural formation, and quality, ensuring transparency and trust in your purchase.

Why is certification important when buying emeralds?

Certification ensures that your emerald is natural and genuine, protecting your investment and providing confidence in the rarity and value of your piece.

Can I return or exchange my jewelry?

Yes, we accept returns or exchanges under certain conditions. The piece must be unused, in perfect condition, and returned with all original packaging and accessories.

How long do I have to request a return?

You may request a return within a specified period after delivery (typically 7–14 days, depending on your policy). We recommend contacting us as soon as possible to initiate the process.

How is the refund processed?

Once the returned item is received and verified, we will process your refund or exchange within approximately one week, ensuring the piece matches its original condition.